Thanks for your purchase from Auto AD Onz: Davison, MI.
Dear Local customers: If you are within 40 miles of our store you must pick up your merchandise. We are sorry for any inconvienence, but we can not ship within 40 miles economically. Please call before coming to store to make sure we have the part ready for you.
Below are our Shipping, Returns , Warranty, & Pricing policies scroll down to read them all.
Shipping and Tracking Information
Thanks for purchasing your item from Auto AD Onz. We ship from either our warehouse or up to 15 other warehouses around the United States. With Ground shipping; You could received an item as fast as 2 days after order is processed up to 10 business days depending on where you live and what was ordered.. We will do our best to get you a tracking number. If we ship from our own warehouse, tracking numbers can be sent to you as soon as the item is shipped. If we ship from another warehouse, it can take several days to get the tracking number. If you need a tracking number, please email us at sales@autoadonz.com or go our tracking page..
Merchandise shipped from Auto AD Onz or other Warehouses is always complete and properly packaged. Any damage, loss, or missing claims must be made with the carrier. Unauthorized customer returns, or returns that are mis-shipped, mis-packaged, or mis-delivered, are not the responsibility of Auto AD Onz.
Auto AD Onz is only responsible for shipment, not delivery. We ship all merchandise complete, properly packaged. Any damage, loss, or missing claims must be made with the carrier.
*Some items come with wording "Free shipping", this just means that the shipping costs are included in the total sale price. If you want to return any item, shipping costs are nonrefundable. Before returning an item, you must get an RGA number and find out how much shipping truely was for the item. Your refund will be the price you paid minus shipping costs.
*Free shipping is available on some items, but it is only offered for the 1 st shipment. Replacment or exchanged parts that are reordered are subject to shipping charges.
Shipping rates are for the 48 US contiguous states only!
All orders are processed upon clearance of payment. We always advise all customers
please allow up to 10 business days for delivery, in the event of unforeseen
shipping delays. Usually items are received within 4-7 business days after shipment.
We include additional shipping time to assure we meet our shipping guarantees
to our customers.
Terms & Conditions:
NOTE: We reserve the right to change shipping methods without notice. Some larger items may ship common carrier.
Items must be able to be shipped via UPS, FedEx ground, or DHL. If an item
is considered oversized, it will be noted on the webpage of the item your buying.
(A). All oversized shipments (110-130 cubic inches) could be assessed a $20.00
oversized charge. All oversized shipments (131-150 cubic inches) could be assessed
a $30.00 oversized charge. All oversized3 shipments (150-up cubic inches) Can
be assessed truck freight charges listed below. You may not receive notification
of these charges, but we do try to contact every customer if your shipment is
one of the above oversized shipments.
(B). Items which are not able to be shipped UPS or FedEx must be shipped via
common carrier, and might be assessed a freight charge of $99.95(Commercial
Address) - $125.00(Residential Address).
Standard Overnight® Delivery †
Order by 1p.m. (EST) and receive your order the next business day (by 7:00 p.m.
local time).
2Day® Delivery †
Order by 1p.m. (EST) and receive your order in 2 business days (by 7:00 pm local
time).
UPS, DHL or FedEx® Ground Delivery †
Receive your order in 3-5 business days. Order by 1p.m.(EST) for same day shipping.
Returns & Exchanges
Auto AD Onz will gladly accept returns under these guidelines: Item must be in resaleable condition and returned by the customer at customer's expense.
Exchanges will be allowed if item was not installed or damaged. Please call or email for a RMA number to send back item to exchange for another item of equal dollar value or more. If the value exhanged is more than the original purchase, the customer must agree to pay the difference.
Returns are needed Within 14 days of purchase. However, purchases made from November 12th until December 24th can be returned up to January 15th.
Any products refused upon delivery (other than damage to product) is also subject to return fee and customer is responsible for shipping of the product both ways
We are sorry but,
- No returns or exhanges on programmers or electrical items
- No returns or exchanges on painted items or installed parts
-All returns are subject to a 20% restocking charge. All returns without exchange are subject to a return fee 20% of the purchase price of the item returned, also all freight charges. Any order canceled is subject to the same return fee. In addition: NO returns or refunds on installed, custom made or used merchandise. All items are sold as is.
-Shipping and Handling fees are non refundable items on all items purchased. (This includes Tonneau covers, nerf bars, programmers, etc.) Approximate shipping costs as per example: Items that ship common Carrier or are oversized are $150.00 for one way. Items that ship by UPS,FEDEX,DHL vary by size and weight. *Some items come with wording "Free shipping", this just means that the shipping costs are included in the total sale price. If you want to return any item, shipping costs are nonrefundable. Before returning an item, you must get an RGA number and find out how much shipping truely was for the item. Your refund will be the price you paid minus the shipping costs.
You must get an RMA(Returned Merchandise Authorization)in order to return merchandise.
RMA numbers expire 30 days after they are issued. Items returned without an
RMA number or using an expired RMA number will be refused. Please read and follow
the instructions provided when returning an item.
To get a RMA please email us at mechanicswarehouse@charter.net
Merchandise shipped from Auto AD Onz is always complete and properly packaged. It is the customers responsibility to see to it that any item returned is insured to its full retail value to protect the customer from loss. Any damage, loss, or missing claims must be made with the carrier. Unauthorized customer returns, or returns that are mis-shipped, mis-packaged, or mis-delivered, are not the responsibility of Auto AD Onz.
Warranty
Auto AD Onz supports manufacturer warranties only. If an item is defective,
customer must contact the manufacturer for instructions on replacment or repair.
Pricing
Prices are subject to change without notice
Although it is not our intention, but Pricing errors can happen on our site. Auto AD Onz reserves the right to adjust prices if errors are found on the site. This includes items that are ordered, and discovered by us before shipment. If an error is discovered, we will email the customer and explain the situation and offer a choice to cancel the order or pay the correct amount.
Other things:.
We work very hard to keep our site error free, however we are not responsible for typographical errors.
Can I demand a refund on my item because shipping took too long? We are sorry, but we are not responsible for shipping. You must keep and pay for the item in accordance to our terms.
Note:
You, as the customer are responsible to make sure the right part is ordered. Auto AD Onz can not be held responsible for errors in ordering. Our shopping cart at the time of purchase shows what manufacturer item # you are ordering along with a description. Please double check your selection and visit the manufacturer website for more information before purchasing..