Return Policy at Auto Adonz

All items must have an RMA# and be received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) to receive a refund, excluding any shipping costs.*Some items come with wording "Free shipping", this just means that the shipping costs are included in the total sale price with no additional charges. If you want to return any item, shipping costs are nonrefundable. Before returning an item, you must get an RGA number and find out how much shipping truely was for the item. Your refund will be the price you paid minus shipping costs and restock fee.

Any products refused upon delivery (other than damage to product) is also subject to 20% return fee and customer is responsible for shipping charges of the product both ways.

All electronic products, such as radar detectors and engine programmers, are non-returnable unless approved by manufacturer.

Auto Adonz does not accept returns on installed items, custom-painted products or items shipped via truck freight.

Most items carry a 20% Restocking Fee.

Auto Adonz will not reimburse labor charges or installation fees under any circumstances.

Orders placed using PayPal must be finalized and item inspected before any credit will be issued.

Return procedure
All return items require a Return Merchandise Authorization Number (RMA#).

To get an RMA#, please fill in our Return Request Form

We'll call you or email you within 24-48 hours (allow additional time for weekends and holidays) with an RMA#.

Shipments received without a valid RMA# clearly posted on the outside of the box will be charged a 20% restocking fee.

Auto Adonz is not responsible for items returned without proper return information (customer's name, address and RMA#) on or in the box.

Defective items
If an item arrives in an unacceptable condition as a result of a manufacturer defect, we will send you a pre-paid return shipping label and then reship a replacement..

To get a shipping label and a valid RMA#, see our full return procedure above. Once you've received the label and the RMA#, ship the defective item as instructed by customer support. Once we've confirmed the package is in transit we'll ship you a replacement or credit your account.

Restocking Fees

A 20% restocking fee also applies to all returns and to the following:

Shipments returned without a proper Return Authorization Number (RMA#) clearly posted on the box or label
Orders placed for the incorrect model or year of your vehicle or bed size of truck. Please make sure you are ordering the correct part number before ordering.

Because manufacturers are constantly changing vehicle designs, we do not guarantee an older part will fit a newer vehicle and vice versa. Ordering a product not specifically designed for your vehicle (for example, a 2006 model truck cover ordered for a 2007 vehicle) is done at your own risk and be charged a restocking fee if returned.

Credits
All returned item(s) will be inspected upon receipt and must meet the following criteria for a credit:

You must allow shipping time and inspection of item. Inspection can take up to 4 business days upon item being received.

The item(s) must be returned in a new and resaleable condition
All items returned for a refund or exchange must be in a new and ready-to-sell condition. This includes all installation hardware, instructions, packaging and paperwork.
The returned package must be clearly labeled with a proper Return Authorization Number (RMA#)
Items returned without an RMA# clearly displayed on the box will be charged a 20% restocking fee. For more information on how to obtain an RMA#, click here.
The original credit card used to place the order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs.

Please allow an additional 5-7 business days for your bank to process the credit to your account.

Exchanges/Replacements
Items to be replaced must meet the same conditions as items returned to Auto Adonz for a refund. Non-defective items returned for exchange must be in a new and ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order.

If you request a replacement, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. A restocking fee may apply.

Shipments without a proper Return Authorization Number (RMA#) will be charged a 20% restocking fee.

Full return procedure

Non-returnable Products
Most of the items available at Auto Adonz may be returned for full or partial credit. However, some items for your specific vehicle are not returnable.

In the case of defect or our error, these items may be returned for full or partial credit, depending on the circumstances.

Holiday Returns - click here